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Speech / Voice technologies
Digiplates specializes in following speech / voice technologies:
Automatic speech recognition (ASR)
ASR technology (also known as voice recognition) fundamentally functions as a pipeline that converts PCM (Pulse Code Modulation) digital audio from a sound card into recognized speech. The elements of the pipeline are:
1. Transform the PCM digital audio into a better acoustic representation
2. Apply a "grammar" so the speech recognizer knows what phonemes to expect. A grammar could be anything from a context-free grammar to full-blown English.
3. Figure out which phonemes are spoken.
4. Convert the phonemes into words.
- ASR technology (also known as voice recognition) reliably recognizes certain human speech, such as
- Discrete numbers
- Short commands,
- Credit card number.
- Speaker-independent ASR can recognize a limited group of words (usually numbers and short commands) from any caller.
- Speaker-dependent ASR can identify a large vocabulary of commands from a specific speaker. Speaker-dependent
- ASR is popular in password-controlled systems and hands-free work environments.
Text-To-Speech (TTS)
Text-to-Speech technology generates synthetic speech from text stored in computer files. TTS provides a spoken interface to frequently updated information and information stored in extensive computer databases.
AudioMail - Add your voice to emails!
The AudioMail™ system allows you to create a streaming audio message using only your telephone. AudioMail™ plays for any Java-enabled email client or web browser.
AudioMail™ Personal Subscription
AudioMail is a Simple yet Powerful way to communicate via email with YOUR OWN VOICE talking!! That's right, you talk right in the email. A quick audio message to your business partners in London. A stockbroker's urgent message to his client list. A Presidents' announcement to the corporate staff. It doesn't matter what the message is, an AudioMail™ Personal Subscription allows you to deliver a streaming audio message right to their inbox instantly. This is the quickest, easiest and most affordable way to personalize your email.
Computer Telephony Integration (CTI) Development
Computer Telephony Integration (CTI) is the convergence of telephone and computer technology. It is the technology that lets computers automatically answer, handle and even make phone calls. Voice mail, auto attendants ("if you know the extension, enter it now..."), IVR services ("press 1 for your account balance") and LAN-based faxing are popular mainstream applications.
But integrated telephony doesn't stop there. Current telephony developments allow total desktop control of your telephone and messaging environment from a single desktop client, no matter what the message medium. Voice mail, faxes, e-mail, SMS, web requests and interactive services are now under your control.
More importantly, computer telephony lets you manage, monitor and measure your performance in delivery of services and response to changing needs and circumstances -- now, today -- not next week or next month.
CTI Applications:
1. Service - being able to provide better service, faster service, in a medium of the customer's choosing. CTI helps direct callers to:
- The right representative
- With the right skills
- At the right time
- On the right medium
- Providing the right level of service
2. Statistics and reports -
- How many calls did we miss (hang-ups or "abandoned" calls)?
- How long are calls on hold?
- How are call volumes spread throughout the day? What are our peak periods?
- What percent of the time are our trunk lines in use?
- How are our employees performing on the phone and who is more efficient. Who is less efficient?
- What is our e-mail volume?
- What is our average response time to e-mail requests?
- What are the demographics of people calling our business?
If businesses do not know the answers to questions like these, then they don't know what level of customer service they offer. How do you plan infrastructure and human resources for the future when you can't measure your performance right now? CTI reports on every aspect of business communications allowing you to react immediately to problem areas or to changing needs.
3. Internet integration - Allowing telephone staff to handle voice calls, e-mail and web requests. The reality is that increasing volumes of business and consumer transactions are now executed over the Internet. (Forecasts say 30% - 35% by end of 2000)
Corporate communication systems need to handle more than voice calls using the existing staff resources. The Internet, e-mail and web are not going to go away. Business knows they have to get on the bandwagon or fade away.
4. Open Standards integration - Legacy PBX systems, based on proprietary operating systems and protocols, do not integrate well with Internet or open standards. CTI provides a simple, open-standards platform that is much easier and cost effective to implement in today's business and technological environment and much easier to integrate with the evolving Internet, wireless and business applications of tomorrow.
5. Cost savings - CTI platforms can deliver superior functionality at reduced costs and can be installed and configured in a shorter period of time. Day-to-day changes such as adding or moving extensions can be performed by a few mouse clicks, in minutes.
The Digiplates Software Team has gained competencies in CTI based Software Development and CTI based Software Product Development.
Read Next -
Digital Video and Audio Development >
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